We are looking for a hands-on Director of Test Taker and Center Support to join our growing team. This is a full-time exempt position that reports directly to the Chief Operating Officer (COO). Our purpose is to change people’s lives one test at a time and your primary responsibility will be to assure that every test taker that we service has a great experience. We need you to take our current team to a whole new level of service.
You will be responsible for supporting both channels through which Kryterion delivers certification exams. The Kryterion Testing Network (KTN) consists of over 1,100 independent testing centers worldwide. You will be responsible for supporting those centers experiencing exam and test taker problems, maintaining great relationships with the centers, expanding the network, monitoring activity in all testing centers, tracking reports of misconduct, investigating complaints, and assuring the network quality through quality/security checks.
You will also be responsible for managing our Online Proctoring (OLP) service by determining, appropriate staffing levels to support scheduled exam volumes and then hiring and training the staff, developing policies and procedures that ensure an effective and efficient operation. You will also track, evaluate and report Key Performance Indicators (KPI’s) to the COO.
You will also interface with other departments, including Dev Ops, Program Management, Software Development, Sales, Finance, and Psychometrics to promote TDS services as well as helping us reach our 3-year mission.
ESSENTIAL TASKS & RESPONSIBILITIES:
Education: Bachelors, preferably in Business, Information Technology, or a related field
Communication Skills: Must have excellent written, oral, and presentation communication skills and direct proposal and client management communication experience.
Application Experience: Microsoft Office and Salesforce Lightening or a related client management system.
Fit: Culture is very important to us. If you aren’t willing to be fun and supportive, to make it happen, practice open communication, check your ego, and if you don’t love to learn and grow then don’t bother to apply.
Expected Hours of Operation: Test Delivery Services operates 24 hours a day, 7 days a week, and 365 days a year. Availability on-site is driven by business needs. Expect a minimum of 45 hours per week but may be more based on need.
Please include a cover letter with your application submission explaining why you would be a great fit for Kryterion.